European commission egovernment unit dg information society and media european commission breaking barriers to egovernment overcoming obstacles to improving european public services modinis study contract no 29172 breaking barriers to egovernment: case study report deliverable 2. E-government services effectiveness evaluation framework (e-geef) a case study of indian e-tax service thesis is submitted for the degree of doctor of philosophy by syed faizan hussain zaidi school of computing and digital media london metropolitan university london, united kingdom 2017. Email: [email protected] egovernment initiatives case study: new models for success douglass p smith emporia state university this case study examines the efforts of a mid-tier, cabinet-level state agency to transform its constituency services to be more effective using information technology the agency, based. World-over, e-government has been recognised as a tool for radically improving the way governments interact with their citizens while the obvious benefits of e- government include providing convenience and easy access to customers thereby resulting in improved services to citizens, reduction of costs (by re- deploying. E-government challenges in developing countries: a case study of pakistan abstract: governments worldwide are increasingly becoming aware of the importance of employing e-government to improve the delivery of public services to the people e-government readiness index is a composite measurement of the.
This article presents a citizen-centric approach towards user requirements engineering for e-government services it utilizes interviews and citizen walkthroughs of low-fidelity prototypes a case study of a social support portal illustrates the approach and shows the need for repeated citizen inquiry, as the implementation of. Adoption and use of e-government services: a case study on e-procurement in malaysia maniam kaliannan faculty of administrative science & policy studies universiti teknologi mara, malaysia [email protected] http ://wwwuitmedumy halimah awang faculty of economics & administration. The value and implications of this study, since the author believes that it is the most up to date and comprehensive study of the country's level of ict readiness for the delivery of government services on --line, suggest that an understanding of the current status of e-government/e-governance in ghana can.
Determinants that influence citizen's usage of different e-government services: a malaysian case study wallang, muslimin (2018) determinants that influence citizen's usage of different e-government services: a malaysian case study phd thesis, school of social science, the university of. The purpose of this paper is to make a further contribution to the theory and to the understanding of e-governance in doing so e- government initiatives demonstrate that services, formerly provided by government and authorities the following section presents a case study focusing the service delivery dimension of. Egovernment for development case study: failed electronic voter registration in uganda.
But also improving public access to information and services this paper, based on a case study discusses some of the key aspects of electronic government and e-service it examines the value and the effectiveness of e-services within the public sector with a focus on four specific facets of effectiveness: the view of. National institute of smart governance architecting e-governance case study - e-monitoring of service level agreements, delhi pdf 152 mb case study - transforming taxpayer services through e-filing of income tax returns pdf 103 mb. E-government in this paper the authors report the findings from three interpretive in-depth organisational case studies that explore e-government evaluation within case studies the first case study concerns a uk unitary local authority, which provides a range of public services, including education, social services and. This case study draws the link between linked data and egovernment it introduces linked data as an enabler of egovernment transformation and summarises the initiatives of the isa programme of the european commission towards this direction linked data is about connecting pieces of related data.
An e-government adoption framework for developing countries: a case study from sudan abdalla, sara egovernment is an important application within ict and has become more significant in the agenda of policy and decision makers the world over e-government created a new medium that changed the nature of the. Recommended citation macueve, g (2008) e-government for development: a case study from mozambique, the african journal of information systems volume 1, issue 1, pp government and the provision of services and information through the government (ndou, 2004) basic human needs and.
Research limitations/implications – the research examines a wide sample of council web sites but the case study is limited to one council it suggests that the implementation and uptake of e‐commerce and e‐government across the local government sector have been mixed and more detailed models of electronic service. Studying egovernment trust in developing nations case of university and colleges admissions and services in egypt hany a abdelghaffar faculty of management technology, the german university in cairo, egypt phone: +202 27589990 fax: +202 27581041 [email protected] sherif h kamel school of. The impact of e-government in greater china: case studies of hong kong taiwan, and singapore1 current scholarly e-government studies are western- centric, with a focus on the united states research on present, the government tries to add new e-government services and encourage citizen engagement online. Improving the uk government's delivery of online services lse research helped the uk government deliver speedier, more effective digital services and increased the quality of online public services patrick dunleavy download case study as pdf explore resources related to this case study.